Unsubscribe and refunds

How to stop your subscription and how to ask for a refund, in plain words.

How to cancel

Send the keyword for your operator, or reach us by email. Cancellation takes effect right away.

Entel Users

Text SALIR to 2011 and your subscription is cancelled straight away.

Prefer email?

Send us an email at help@karaoke-pe.com and we will assist you with cancelling your subscription.

  • Send it from the mobile number you subscribed with
  • Cancellation takes effect immediately
  • No app or login needed

  1. Send the Keyword

    Text the opt-out keyword for your operator to the short code shown above.

  2. Get Confirmation

    You will receive an SMS confirming that your subscription has been stopped.

  3. You Are Unsubscribed

    Billing ends and no further charges are made to your mobile account.

Refund policy

Refund requests are handled by our customer care team at help@karaoke-pe.com.

30 days to request a refund after a charge

  • You can request a refund within 30 days of the charge appearing on your mobile account.
  • Send your request to help@karaoke-pe.com.
  • Include the mobile number the charge was made to, so we can find your subscription.
  • Add the approximate date of the charge to help us locate it.
  • Every request is reviewed individually and we reply to let you know the outcome.
  • If a refund is approved for a carrier-billed charge, we may ask you for alternative payment details to send it to you.
  • Cancelling and asking for a refund are separate steps: cancel first if you want to stop future charges.
  • Questions about a charge? Write to help@karaoke-pe.com and we will go through it with you.

karaoke FAQs

Have questions about karaoke? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.

What do I receive with my karaoke subscription?
With your karaoke subscription, you gain unrestricted access to a vast array of karaoke content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to karaoke?
You subscribed to karaoke by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using karaoke?
These subscriptions grant you unlimited access to all our karaoke content and premium features during the active subscription period. Yes, karaoke operates a subscription model (Entel - Postpaid: S./ 12.90 monthly, Entel - Prepaid: S./ 2.00 daily), please refer to our relevant pricing information.
What platforms does karaoke support?
karaoke is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the karaoke platform or email us at help@karaoke-pe.com
How do I cancel my karaoke subscription?
To cancel your subscription, you can do so by texting SALIR to 2011 (for Entel), or by emailing our customer care team at help@karaoke-pe.com.